More Than a Survey Tech Provider
We want your employee surveys to deliver value for your people and your business so, you won't be left to your own devices. You'll have a dedicated Client Success Manager, backed by our Client Support Team, as standard.
Clients backed by our client success team
Fundamentally Human Enabled by Technology
Although we have great technology, we see it as an enabler. Our people are available to support and guide you throughout your journey, from setting up and deploying your survey through to taking action.
With You for the Journey
Your Client Success manager is your guide, and will make sure that everything runs smoothly:
🎯 Planning and setting you up for success
👥 Making sure you reach as many participants as possible
📈 Getting you and your managers up to speed on dashboards
📑 Helping you to get the most from the platform
You and your people also have access to our Client Support team, who are here to resolve issues quickly, working to SLAs.
Our End to End Support
Project Kick Off and Planning
We'll take you through the whole process, make sure that roles and responsibilities are clear, build the plan to take you through your survey(s) and make sure you're set up correctly.
Survey Design
We'll help make sure that your survey is structured well and avoids some of the more common pitfalls, co-ordinating with the People Science team if you are using our bespoke survey design service.
People Data
Getting your People Data right is essential for a successful survey. We'll work with you to make sure that your data is clean, well structured (for reporting) and is kept safe and secure (whether you use an API or manual load).
Deployment
We'll support and advise you to ensure maximimum participation in your survey, by identifying and removing barriers, and looking at different deployment methods such as QR codes.
Communication
Communication is also critical to a successful survey. We can support you by providing digital assets such as posters and videos, to make sure that you reach all of your people.
Training and Support
Whether it's for your HR super users to manage your own surveys or for managers to access dashboards and action planning, we've got training and support covered.
Reporting and Action
At the end of the survey, we'll spend time with you walking through your results, helping you to make sense of them and to take action. If you're using Px3, this will be with our People Science team.
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